Shipping policy
Shipping & Delivery Policy (Stellabliss)
Last updated: September 11, 2025 (PT)
Processing
• Orders ship within 1–2 business days after payment is confirmed (no weekend/holiday dispatch).
• Items in the same order may ship separately depending on warehouse availability.
Shipping Regions
• United States only (Domestic zone). If you need delivery outside the U.S., please contact us before ordering.
Services & Rates (Domestic • USA)
Economy
• Free Economy shipping on orders US$50.00 and above.
• Economy 0–5 lb: US$4.90
• Economy 5–70 lb: US$19.90
• Typical transit: about 3–8 business days.
Standard
• Standard 0–1 lb: US$6.90
• Standard 1–5 lb: US$9.90
• Typical transit: about 2–5 business days.
Carriers: USPS / UPS / FedEx (auto-selected for best rate & speed). Actual timing depends on carrier scans, seasonal volume, and weather.
Tracking
• A tracking number is emailed within 24–48 hours after dispatch and is visible on your order page.
• Multiple items may generate multiple tracking numbers.
Address Changes & Delivery Issues
• Contact us within 2 hours of placing the order to request an address change; once handed to the carrier, changes aren’t guaranteed.
• Parcels returned due to incomplete/incorrect address, refusal, or missed delivery can be reshipped (additional postage applies) or refunded minus actual outbound/return shipping and carrier fees.
Taxes
• U.S. orders: Applicable sales tax is calculated and shown at checkout.
Late, Lost, or Damaged Parcels
• If tracking shows prolonged delay, loss, or the parcel arrives damaged, contact us within 7 days of the last scan or delivery. Please include your order number, tracking number, and photos of the outer box and item(s).
• After carrier verification, we’ll reship or refund based on the outcome (and insurance, if applicable).
P.O. Boxes & APO/FPO
• We ship to P.O. Boxes and APO/FPO addresses (usually via USPS). Transit times may be longer.
Restricted Destinations/Items
• We don’t ship to locations or send items prohibited by carriers or local law. High-risk orders may be canceled and refunded proactively.
Contact Us
Recipient: TK HOUSE
Address: 3710 Rockwell Ave Ste I, El Monte, CA 91731, USA
Phone (US): +1 626-203-1914
Phone (CN): +86 186-6458-5637